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Noticeboard

Coronavirus


 


Key Messages


 


Based on the current position in regards to the coronavirus, the key messages for the general public


are:


 



  • If you have travelled to the UK from mainland China, Thailand, Japan, Republic of Korea,Hong Kong, Taiwan, Singapore, Malaysia or Macau in the previous 14 days and are experiencing cough or fever or shortness of breath, you should to stay indoors, call your GP or if your surgery is closed ring NHS 24 (111) informing them of your symptoms and your recent travel.




  • Do not leave home until you have been given advice by a clinician.


 



  • This is peak season for respiratory and flu-like illness. There will be cases presenting with symptoms of cough, fever and shortness of breath, but these are highly unlikely to be novel coronavirus.


 



  • The public can be assured that Scotland is always well prepared for these types of outbreak and will remain vigilant. We have a proven track record of dealing with challenging health issues and have established public health and infectious disease experts working round the clock.


 To protect yourself and others, it is best to:



  • Always carry tissues with you and use them to catch your cough or sneeze.

  • Bin the tissue.

  • To kill germs, wash your hands with soap and water, or use a sanitiser gel.


    For the latest public information on coronavirus visit www.nhsinform.scot/coronavirus



General Data Protection Regulation (GDPR) applies from 25th May 2018 : click on Practice Policies for more information.


Ladies between the age of 16-64 can attend Boots Pharmacy in Beauly if they feel they have a urine infection and can be treated by the pharmacist.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Data Protection Notice

Data protection leaflet Data Protection Notice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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