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Noticeboard

 If attending the surgery, please wear a face mask or covering such as a scarf. Thank you.

Core message

Whilst we appreciate all people are doing to help the NHS during this time, it’s vital those with non-coronavirus health concerns still seek help as they would have before the outbreak.

The NHS is here for you, so don’t ignore the warning signs. You are not being a burden, you are looking after yourself and our NHS by doing so.

If you notice a deterioration in your health or someone in your household, call your GP in normal hours, 111 out of hours, or in an emergency dial 999.

Your community pharmacy and your GP are open, please contact them for advice or with concerns.

If you are concerned about a potential sign or symptom of cancer contact your GP practice to get checked.

If you or your child has an immunisation appointment, make sure you attend, or reschedule if you’re showing symptoms of COVID-19.

If you have a regular appointment for a chronic condition such as asthma or diabetes you should contact your GP and they will advise you. If your hospital appointment has not be cancelled you should still attend.

COVID-19 patients and those displaying symptoms are treated separately.

For further information visit www.nhsinform.scot

Cancer

  • Don’t delay in getting potential cancer signs and symptoms checked during COVID-19 your GP practice is still here for you.
  • It’s probably nothing serious, but it’s best to get checked, as the earlier cancer is found the easier it is to treat.
  • Information on the common signs and symptoms of cancer can be found at getcheckedearly.org.
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  • NHS screening services for breast, bowel and cervical cancer have been paused during COVID-19 but if you’ve noticed symptoms and are concerned, your GP practice is open and ready to help. Getting checked early is one of the main reasons why more people are surviving cancer.
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  • For further information visit www.getcheckedearly.org
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Immunisations

  • Immunisations for pregnant women and young children are continuing during this time, as they are an important part of helping protect against serious, preventable diseases. 
  • The NHS is still here for you - don’t miss your appointment, or call to rearrange if you or your child are showing signs of COVID-19. 
  • Find information at www.nhsinform.scot/immunisation.

 

Fast deteriorating conditions

  • If you or anyone in your household notices a rapid deterioration in their health, seek help immediately.
  • Don’t ignore the early warning signs of serious conditions such as heart attacks, strokes, severe asthma, or diabetic collapse.
  • The NHS is still here for you.  Call 999 for an emergency or your GP in normal hours and 111 for out of hours support.

General Data Protection Regulation (GDPR) applies from 25th May 2018 : click on Practice Policies for more information.

Ladies between the age of 16-64 can attend Boots Pharmacy in Beauly if they feel they have a urine infection and can be treated by the pharmacist.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Data Protection Notice

Data protection leaflet Data Protection Notice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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